![]() In the screen displayed, select Inactive. Learn how to Disable the IPv6 Settings of the Machineĩ. If the problem is not resolved, service is required.įor support and service options, sign into (or create) your Canon Account from the link below. 1401: The ink cartridge is not installed. 2801: Document is jammed in the ADF (Auto Document Feeder). Remove the jammed paper from the transport unit. ![]() 1303: Paper is jammed inside the machine at the transport unit. Place the machine in a different location. Paper is jammed in the paper output slot. Set the IPv6 settings of the machine to Inactive. Turn off all other devices on the network. ![]() Solution If you are unable to remove the jammed paper, OR if you have removed the jammed paper but the printer continues to indicate a jam, the printer will require servicing. To verify your support options please create or log into your Canon Account. This article provides information on removing paper jams from the PIXMA MP490.
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